Last updated: July 29, 2026
At SWAG by BaliGoat, we are committed to delivering your premium batik surfboard cover safely and efficiently, no matter where you are in the world. All orders are shipped from our workshop in Bali, Indonesia.
Contact: For shipping inquiries, please email us at [email protected].
1. Processing Time
All SWAG surfboard covers are handmade to order. Please allow the following processing times before your order ships:
- Standard processing: 3–5 business days for crafting and quality inspection
- Peak season processing: 5–7 business days during holiday periods and promotional events
- Custom orders: 7–10 business days for custom size or pattern requests (please contact us first)
Processing time starts from the moment your order is confirmed and payment is successfully processed through Stripe.
2. Shipping Carriers & Methods
We ship all orders using trusted international couriers with full tracking capabilities:
- Pos Indonesia / EMS — Standard international shipping with tracking
- DHL Express — Premium express shipping (recommended for time-sensitive orders)
- FedEx International — Available for select destinations
The shipping method selected at checkout determines the carrier and delivery speed.
3. Estimated Delivery Times
Delivery times vary by destination and are estimates from the date of shipment (not from the order date):
| Region | Standard Shipping | Express Shipping (DHL) |
|---|---|---|
| United States & Canada | 10–18 business days | 4–7 business days |
| Australia & New Zealand | 8–14 business days | 3–6 business days |
| Europe (EU & UK) | 10–18 business days | 4–7 business days |
| Southeast Asia | 5–10 business days | 2–4 business days |
| Japan, South Korea, China | 6–12 business days | 3–5 business days |
| Rest of World | 12–22 business days | 5–10 business days |
Note: These are estimated delivery times and are not guaranteed. Actual delivery may vary due to customs processing, weather conditions, or carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the dimensions/weight of your order. Costs include:
- Packaging and handling fees
- Carrier shipping charges
- Tracking service
- Insurance (up to the declared value of the package)
We offer free standard shipping on orders over $99 USD (before tax). Promotional free shipping offers are applied automatically at checkout where applicable.
5. Order Tracking
Every order includes tracking. Once your order ships, you will receive:
- A shipping confirmation email with your tracking number and a link to track your package
- Regular status updates via email as your package progresses through the shipping network
- Access to the carrier's online tracking portal for real-time updates
Tracking information may take 24–48 hours to appear in the carrier's system after shipment. If your tracking number is not updating, please allow additional time for international scanning.
6. Customs, Duties & Import Taxes
Important: International orders may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.
We recommend contacting your local customs office for an estimate of potential fees before placing your order. We are unable to:
- Predict or calculate customs fees for any destination
- Declare packages as "gifts" or at a lower value than the purchase price (this is illegal and we comply with all customs regulations)
- Reimburse customers for customs fees, duties, or taxes paid at delivery
If a package is refused at delivery due to unpaid customs fees, the customer is responsible for all return shipping costs and any associated fees. Refunds for refused packages will be issued minus all shipping and handling costs incurred.
7. Delivery Address Accuracy
It is the customer's responsibility to provide a correct, complete, and deliverable shipping address. SWAG by BaliGoat is not responsible for:
- Packages delivered to an incorrect address provided by the customer
- Delays caused by address corrections after shipment
- Additional shipping charges incurred to re-route or re-deliver packages due to address errors
If you realize your shipping address is incorrect after placing an order, please contact us immediately at [email protected]. We will do our best to update the address before shipment.
8. Delivery Attempts & Undeliverable Packages
If a delivery attempt fails (e.g., no one available to sign, incorrect address, or unclaimed package):
- The carrier will typically make multiple delivery attempts or hold the package at a local depot or post office
- If the package is returned to us, we will contact you to arrange re-shipment (additional shipping charges may apply)
- Packages unclaimed or abandoned at the depot for more than 30 days may be returned to sender at the customer's expense
9. Damaged or Lost in Transit
We take great care in packaging your SWAG surfboard cover to ensure it arrives in perfect condition. However:
- Damage during shipping: If your package arrives visibly damaged, please document the damage (photos of the box and product) and contact us within 48 hours of delivery. We will process a replacement or refund as outlined in our Returns & Refunds Policy
- Lost packages: If your tracking shows "delivered" but you have not received your package, contact us within 7 days. We will initiate an investigation with the carrier. If confirmed lost, we will send a replacement or issue a full refund
- Delayed packages: For packages significantly beyond the estimated delivery window, please contact us. We will work with the carrier to locate your package
10. PO Box & Military Addresses
We can ship to PO Box addresses and military APO/FPO/DPO addresses via standard postal services. Please note that express shipping options (DHL, FedEx) may not be available for these address types. Delivery times to military addresses may be longer depending on the destination.
11. Multiple Shipments
If your order contains multiple items, we may ship them separately. You will receive tracking information for each shipment. You will not be charged additional shipping fees for split shipments.
12. Contact for Shipping Issues
If you have any questions or concerns about shipping, please don't hesitate to contact us:
- Email: [email protected]
- Parent company: BaliGoat
- Location: Bali, Indonesia
- Website: swag.baligoat.com